Returns & Exchanges
We only replace items if they are defective and within 7 days of purchase. Please provide picture or video proof that the unit arrived damaged for verification to email@example.com. If our engineers conclude that the item was defective due to customer error, an exchange will not be possible. However, if the product was deemed defective upon arrival, you may request to exchange the defective unit for the same item. Please send us an email at firstname.lastname@example.org to request approval.
If you purchased a Lockibly product and were not able to accept delivery for the product and the product was returned to us, you will be responsible for paying your own shipping costs to return the item back to you. However, we will not make you pay any restocking fee.
We can cancel your order without any fees* if your request is within 24 hour from the point of placing the order. If more than 24 hours has elapsed, then there will be a 20% restocking fee to be deducted from your refund.
*If the order has been shipped, we will unfortunately not be able to cancel your order.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing), you can request a refund or a reshipment.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message to email@example.com.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.